We like to believe the workers who come into our homes are
trustworthy. Whether the workers come to clean, to paint, to give a
massage, or to make a repair, we want them to be courteous and
professional. Above all, we want them to be honest.Unfortunately, the
garage door industry is not regulated as closely as most industries.
For example, a locksmith must be bonded so that the homeowner is
assured that the locksmith will not illegally hold key copies or lock
combinations. Yet, a garage door technician can copy your garage door
code more quickly than a locksmith can make a new key. He can copy
that code while he is talking to you face to face. The act is not even
illegal.You can communicate with your congressman and request the
government impose more regulations on the industry, but you can't wait
for the government to enact legislation before you get your garage
door fixed. You'll have to do some investigating on your own.The best
way to find a reliable repair service is to ask your friends and
neighbors to recommend one. If they are pleased with the cost,
convenience, and integrity of the service, you will probably be
satisfied, too. Another good place to locate a service is the
internet. The company website may contain reviews from customers that
tell you what their level of satisfaction was. You can also consult
the Yellow Pages of your phone book.Once you have found a company,
phone and discuss your problem as specifically as you can. A reliable
company will take the time to understand your problem and give you a
ballpark price. If you like what you hear, continue your discussion.
Ask if the company has done background checks on its employees, and
don't be satisfied when the representative says yes. Ask to see the
background information. This is not privileged information. The
technician is coming to your home and you have the right to know.
Background checks and drug tests cost the company money. If the
company has actually taken these precautions, it will be delighted to
share the results.Once you have taken these steps, go ahead and book
the appointment, reassured that you have chosen well. Then, go ahead
and write to your congressman. Maybe next time you need a repairman
you won't have to do so much work.
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